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INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016 open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15 |
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| Paper Title: | Emotional Dissonance and Job Satisfaction - A Review of Empirical studies |
| Authors Name: | Dr.G.Balamurugan , S. Divyabharathi |
| Unique Id: | IJSDR2104021 |
| Published In: | Volume 6 Issue 4, April-2021 |
| Abstract: | Emotional dissonance is the tension that occurs between an individual's expressed and observed emotions. This emotional tension occurs when an employee displays emotions that are compliant with corporate rules but do not correspond to his true feelings. . It is the conflict between the emotions that an individual experiences and the emotions that are expected to be expressed in accordance with organisational norms. Tension emerges from the contrast between perceived and expressed emotions. Employee burnout and fatigue are also consequences. Workplace results include a number of variables such as work satisfaction and so on. Productivity, efficiency, effectiveness, and creativity are all factors that influence work. The aim of this paper is to summarise the results of numerous research on the relationship between emotional dissonance and work outcomes such as job satisfaction. Various scientific articles were reviewed and chosen based on the researcher's various criteria. For the period 2006-2017, the research used review methods to conduct a literature search on the relationship between workforce diversity and organizational/ employee efficiency. The findings in this paper indicate that there is evidence of an empirical association between emotional dissonance and job outcomes, but the evidence is inconsistent, producing mixed results. |
| Keywords: | Emotional dissonance, emotional labour, work satisfaction, and burnout are some of the concepts used in this analysis |
| Cite Article: | "Emotional Dissonance and Job Satisfaction - A Review of Empirical studies", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.6, Issue 4, page no.126 - 130, April-2021, Available :http://www.ijsdr.org/papers/IJSDR2104021.pdf |
| Downloads: | 000337070 |
| Publication Details: | Published Paper ID: IJSDR2104021 Registration ID:193124 Published In: Volume 6 Issue 4, April-2021 DOI (Digital Object Identifier): Page No: 126 - 130 Publisher: IJSDR | www.ijsdr.org ISSN Number: 2455-2631 |
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