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INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016 open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15 |
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| Paper Title: | Impact of Internet Banking Services on Customer Satisfaction with Special Reference to Pune District |
| Authors Name: | Ms. Linette Lobo , Dr Danial Penkar |
| Unique Id: | IJSDR2211071 |
| Published In: | Volume 7 Issue 11, November-2022 |
| Abstract: | In today’s world it is predominated by the online systems and services used at all he levels and e-banking or on-line banking cannot remain away from these services. Customers expect better on-line banking services and their satisfaction depends upon receipt of flawless facilities are made available o them through their favorite banks. This study aims to provide an analysis of the customer satisfaction toward three banking services technologies namely, automated teller machines (ATMs), mobile banking and internet (online) banking. This research work intends to investigate the impact of E-banking / on-line banking variables on Customer satisfaction in Pune District. The result implicated that the internet banking service quality dimensions have a significant impact on the customer satisfaction of internet banking customers. Each of the dimension namely efficiency, system availability, fulfillment, privacy, contact, responsiveness and contact individually contribute 70% to the overall customer satisfaction in internet banking. The paper provides the study to show that the internet banking service quality dimensions area an important factor to satisfy the customers since each of them is positively related to customer satisfaction. |
| Keywords: | Internet banking, E-banking Services Quality, Internet Banking, ATM facility, Customer Satisfaction, Customer Attitude, Online Banking, Pune, Pune District. |
| Cite Article: | "Impact of Internet Banking Services on Customer Satisfaction with Special Reference to Pune District", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.7, Issue 11, page no.447 - 451, November-2022, Available :http://www.ijsdr.org/papers/IJSDR2211071.pdf |
| Downloads: | 000337072 |
| Publication Details: | Published Paper ID: IJSDR2211071 Registration ID:202564 Published In: Volume 7 Issue 11, November-2022 DOI (Digital Object Identifier): Page No: 447 - 451 Publisher: IJSDR | www.ijsdr.org ISSN Number: 2455-2631 |
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