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INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH
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ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016
open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15

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Paper Title:	A Comparative Analysis of Satisfaction Level of Public Sector Bank and Private Sector Bank Customer towards Internet Banking System.
Authors Name:	Dhanashri Mohan Wakharkar , Dr.Anand V. Kulkarni
Unique Id:	IJSDR2310079
Published In:	Volume 8 Issue 10, October-2023
Abstract:	Customer plays important role in Market. Every business, satisfaction of customer is the main aim for growth of the company. In banking industries customer satisfaction plays a vital role. Nowadays every individual prefer updated technology to do easy and convenient work for save time and save cost. Internet banking is the best way for customer to do any banking transactions anytime and anywhere by using computer or Mobile phone. Public sector banks and Private sector banks provides various apps or services for the customer via Internet Banking system. After Covid-19 Pandemic customer more aware and move to Internet Banking. In this research researcher choose one public sector bank and one private sector bank for the comparative analysis of satisfaction level of customers towards Internet Banking System. For this researcher collect data from 60 Public sector Bank Customers i.e. Customers of Bank of Baroda and 60 Private Sector Bank customers i.e. Axis Bank customers through structured questionnaire.
Keywords:	Internet Banking, Customer Satisfaction, Public Sector Bank, Private Sector Bank
Cite Article:	"A Comparative Analysis of Satisfaction Level of Public Sector Bank and Private Sector Bank Customer towards Internet Banking System. ", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.8, Issue 10, page no.466 - 469, October-2023, Available :http://www.ijsdr.org/papers/IJSDR2310079.pdf
Downloads:	000338719
Publication Details:	Published Paper ID: IJSDR2310079 Registration ID:208949 Published In: Volume 8 Issue 10, October-2023 DOI (Digital Object Identifier): Page No: 466 - 469 Publisher: IJSDR \| www.ijsdr.org ISSN Number: 2455-2631

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