UNESCO’s WORLD HERITAGE SITE KALKA SHIMLA RAILWAY, A study of the satisfaction level of foreign tourists.
Sunil Kumar
, Dr. Nitin Vyas , Vikas Chandel
Foreign Tourists, Railway, Satisfaction, Foreign, Awareness, Services
The paper determines the satisfaction levels of foreign travelers, travelling on Kalka-Shimla railway. Satisfaction is a mental condition which tells about the degree of fulfillment provided by the goods and services and this analysis provides an important insight of a traveler's intention and their loyalty. It measures how products or services supplied by a service provider meet or surpass a customer’s expectations, it helps service providers with a measure that they can use to manage and improve their services. The outcomes and discussion are based on the studies conducted among foreign travelers; with use of quantitative methods which revealed that strategic actions are required to improve services and facilities in Kalka Shimla railway.
"UNESCO’s WORLD HERITAGE SITE KALKA SHIMLA RAILWAY, A study of the satisfaction level of foreign tourists.", IJSDR - International Journal of Scientific Development and Research (www.IJSDR.org), ISSN:2455-2631, Vol.6, Issue 10, page no.11 - 15, October-2021, Available :https://ijsdr.org/papers/IJSDR2110002.pdf
Volume 6
Issue 10,
October-2021
Pages : 11 - 15
Paper Reg. ID: IJSDR_193635
Published Paper Id: IJSDR2110002
Downloads: 000347037
Research Area: Management
Country: Shimla, Himachal Pradesh, India
ISSN: 2455-2631 | IMPACT FACTOR: 9.15 Calculated By Google Scholar | ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 9.15 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publisher: IJSDR(IJ Publication) Janvi Wave
