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INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016 open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15 |
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| Paper Title: | Evaluation of OSS Planters Application Services at PTPN XII Company Using ITIL V3 Domain Service Operation |
| Authors Name: | Firman Perdana , Eristya Maya Safitri , Yomara Oktafamero , Mohammad Farizd , Dimas Mirza Alifansa |
| Unique Id: | IJSDR2306209 |
| Published In: | Volume 8 Issue 6, June-2023 |
| Abstract: | PT Perkebunan Nusantara XII is a state-owned limited liability company engaged in plantations. The company's goal is to improve the performance of plantation workers by using the One Stop Solution (OSS) Planters application. However, in implementing IT operations at OSS Planters, there are still areas for improvement in the management and maintenance of the company's business processes, which can hamper PTPN XII's operational activities. Therefore, an analysis of information technology service management using the ITIL V3 Service Operation domain at OSS Planters is needed. The method used for data collection in this research is an observative-qualitative approach in the form of interviews and literature studies. The interview results show that PTPN XII is good enough through supervision and frequency of maintenance of OSS Planters. Still, besides that, it also needs to improve process management and measurement indicators for maintenance so that the author provides recommendations for using the maintenance 4.0 model in a reasonably clear measurement and maintenance process to minimize the occurrence of company incidents and problems. |
| Keywords: | Service Evaluation, ITIL V3, Service Operation |
| Cite Article: | "Evaluation of OSS Planters Application Services at PTPN XII Company Using ITIL V3 Domain Service Operation", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.8, Issue 6, page no.1539 - 1543, June-2023, Available :http://www.ijsdr.org/papers/IJSDR2306209.pdf |
| Downloads: | 000337351 |
| Publication Details: | Published Paper ID: IJSDR2306209 Registration ID:207303 Published In: Volume 8 Issue 6, June-2023 DOI (Digital Object Identifier): Page No: 1539 - 1543 Publisher: IJSDR | www.ijsdr.org ISSN Number: 2455-2631 |
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