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INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016 open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15 |
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| Paper Title: | Quality of online library services and users` satisfaction |
| Authors Name: | Mary Ann P. Retorta , Mylene B. Labial , JENKIN N. BAYETA , CLAUDETTE MAE P. CURAYAG* , WOOLSEY A. LONZON |
| Unique Id: | IJSDR2306218 |
| Published In: | Volume 8 Issue 6, June-2023 |
| Abstract: | ABSTRACT: This study aimed to determine the quality of online library services and users’ satisfaction at St. Paul University Surigao. A descriptive quantitative survey method was used in this study to solicit information to a total of 322 students and faculty of St. Paul University Surigao identified through a Slovin’s formula and random sampling. The solicited data and responses were analyzed using mean and standard deviation. The results of the study indicate that the quality of library online services was very high while users’ satisfaction was outstanding. Pearson moment correlation was used to measure the relationship between online library services and user satisfaction while Analysis of Variance (ANOVA) was used to determine the significant difference in the users’ extent of satisfaction on online library services when they are grouped according to their profile. Results show that quality of online library services is significantly associated with users’ satisfaction. Likewise, it was revealed that a |
| Keywords: | Library Service Quality, Online Library Services, Users, Satisfaction |
| Cite Article: | "Quality of online library services and users` satisfaction", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.8, Issue 6, page no.1622 - 1634, June-2023, Available :http://www.ijsdr.org/papers/IJSDR2306218.pdf |
| Downloads: | 000337350 |
| Publication Details: | Published Paper ID: IJSDR2306218 Registration ID:207437 Published In: Volume 8 Issue 6, June-2023 DOI (Digital Object Identifier): http://doi.one/10.1729/Journal.34899 Page No: 1622 - 1634 Publisher: IJSDR | www.ijsdr.org ISSN Number: 2455-2631 |
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