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INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016 open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15 |
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| Paper Title: | A Study on customer relationship management at kovai.co |
| Authors Name: | Shushmitha M , T S Arthi |
| Unique Id: | IJSDR2310131 |
| Published In: | Volume 8 Issue 10, October-2023 |
| Abstract: | Understanding customer relationship management is the goal of this study. Goal of the research To comprehend the tastes and behavior of customers,In order to assess CRM tactics' efficacy,To determine the potential and difficulties associated with using CRM, To investigate how technology functions in CRM, to create a CRM foundation. The study's scope includes business intelligence, customer relationship management, and customer data management. The key data study variables for this investigation came from the employees themselves. The instrument employed for gathering information is a specially created survey. The analysis tools utilized are basic proportional analysis. The Study recommends to consider the factor for Customer relationship management. |
| Keywords: | Customer Relationship management:CRM, Relationship management, Customer satisfaction |
| Cite Article: | "A Study on customer relationship management at kovai.co", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.8, Issue 10, page no.861 - 867, October-2023, Available :http://www.ijsdr.org/papers/IJSDR2310131.pdf |
| Downloads: | 000338720 |
| Publication Details: | Published Paper ID: IJSDR2310131 Registration ID:209086 Published In: Volume 8 Issue 10, October-2023 DOI (Digital Object Identifier): Page No: 861 - 867 Publisher: IJSDR | www.ijsdr.org ISSN Number: 2455-2631 |
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