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INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016 open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15 |
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| Paper Title: | Development of Web Application Complaint Management System (A Case Study of Covenant University Environment) |
| Authors Name: | Kennedy Okokpujie , David Daramola , Imhade P. Okokpujie |
| Unique Id: | IJSDR2311082 |
| Published In: | Volume 8 Issue 11, November-2023 |
| Abstract: | Complaint management schemes have shown to be a unique and effective technique for assessing students, staff and visitors’ satisfaction in a university environment. It has aided in promoting change and improvement in the way operations are carried out and ensuring that students and staff are served to the best of the University's capacity. Although there have been significant improvements in complaint management, the manual complaint report technique still has a lot of room for improvement. This research aims to create a web application based on a complaint management system for the Covenant University community, using a hypertext markup language (HTML) and cascading style sheets (CSS) for the front end as the programming language. Python Django as the database to enhance the way complaints are handled and analysed in the university environment. The system was high-speed and more efficient than the currently employed deployment and testing method. |
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| Cite Article: | "Development of Web Application Complaint Management System (A Case Study of Covenant University Environment)", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.8, Issue 11, page no.555 - 565, November-2023, Available :http://www.ijsdr.org/papers/IJSDR2311082.pdf |
| Downloads: | 000338719 |
| Publication Details: | Published Paper ID: IJSDR2311082 Registration ID:209334 Published In: Volume 8 Issue 11, November-2023 DOI (Digital Object Identifier): Page No: 555 - 565 Publisher: IJSDR | www.ijsdr.org ISSN Number: 2455-2631 |
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