Public Online Complaint Registration and Management System
Chetana R Shivanagi
, Divya Hiremath , Hemant Patil , Rajashree Patil , Vinay Hiremath
Complaint Registration, Management System, Online Platform,Transparency, Efficiency, Accountability,Civic Engagement and Digital Solution
The "Public Online Complaint Registration and Management System" is a web-based platform designed to streamline and enhance the complaint resolution process for the public. The system involves three key actors: Users, Officers, and Admin. Users can register, log in, submit complaints, view their complaint history, escalate issues, and provide feedback. Officers can log in, view complaints, reply to user complaints, update proof of work, and change the status of complaints. Admins can log in, manage officers, view, and filter complaints, monitor escalated complaints, and access user feedback. This system aims to bridge the gap between the public and officers, providing a transparent, efficient, and accessible way to address and resolve complaints while promoting accountability and eradicating corruption
"Public Online Complaint Registration and Management System", IJSDR - International Journal of Scientific Development and Research (www.IJSDR.org), ISSN:2455-2631, Vol.9, Issue 3, page no.958 - 961, March-2024, Available :https://ijsdr.org/papers/IJSDR2403133.pdf
Volume 9
Issue 3,
March-2024
Pages : 958 - 961
Paper Reg. ID: IJSDR_210607
Published Paper Id: IJSDR2403133
Downloads: 000347288
Research Area: Engineering
Country: Bagalkote, Karnataka, India
ISSN: 2455-2631 | IMPACT FACTOR: 9.15 Calculated By Google Scholar | ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 9.15 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publisher: IJSDR(IJ Publication) Janvi Wave
